FAQ
In the kitchen
Please make sure to clean up after yourself and your guests. Wipe off the stove, bench, clean the zink and wash up. Pots and pans are not provided in the Distansgatans dorm.
Cleaning
You are urged to keep your room and the common areas tidy.
Smoking
Smoking is not permitted in the rooms or the common areas. You may smoke outdoors.
Evening and weekend emergency
For emergencys that can not wait for the next day (after 16.00 or during the weekends) Please call
Securitas 010-47 05 387
For non emergency please annouce the case at my pages.
Sorting waste
In the City of Borås we are sorting at source! This means that all your waste needs sorting. Please see the leaflet ”Sorting at Source in Borås” for further information. Black and white plastic bags are to be disposed of in the bins in the yard. You may get new plastic bags in the laundry room (Distansgatan). The nearest Recycling Centre is situated at Våglängdsgatan 151 (Distansgatan dorm).
Keys and code
You will receive several keys – for the staircase entrance door, your room/flat, the laundry room etc. Please, mind to keep the keys and the code to yourself!
Report a fault
If something is broken or wrong in your apartment or in the common areas, you can make a fault report on the phone or on the website.
We want you to describe the fault as detailed as possible and also in what room the error has occurred. Beyond that, we also want to know your address and apartment number, a phone number we can reach you on, if you have a pet and if we can use the service key/ service position in the lock or not.
Attention, things that is considered consumables, for example fluorescent lamps and light bulbs and similar things are not included in the rent. You cannot report a fault for these items. You have to replace them yourself. If we find that you have been negligent you may also be charged a fee.
Report a fault to us
033-44 22 00
Phone hours
Monday-Friday: 08.00-16.00
Report a fault via My Pages/My account
We prefer if you make your fault report through our website. Log in to My Pages/My account and follow the instructions there.
Fault report at Evenings/at night to Securitas: A acute error report (rushing water, flood, powerless apartment, refrigerator and/or freezer that is not working) that needs to be made outside office hours is made to Securitas. Phone number 010 47 05 387.
Here you can find other contacts you may need as our tenant.
Pests problems
NOMOR
Phone number: 0771 122 300
Monday -Friday 07.00-17.00
Parking problems
SECURITAS
phone number 0771 767 000
If the evelvator is having problems please read the information specified in the elevator.
For other issues please contact your distributor for help with Internet, TV etc.
What is service lock?
Your safety is a priority for us. The service lock in your security door increases your security and allows you to decide when we have access to your apartment.
Service position
You use the service position when you have approved that we will do a job in your appartment.
Service position
First you lock the door and then turn the lock back into position ”10 o’clock” (think about the hour watcher on a clock!). Only then can a craftman or a repairman use their service key to unlock the door.
Service position
But, for the system to work you need to remember to put the lock into this position – otherwise we cannot do what you have agreed upon with us in your apartment.
Service position
It should look like this when you have left the lock in service position.
Normal position
When the lock is turned in postion ”twelve o’clock”, only you can lock or unlock the door.